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Delivery Information


Local Delivery Information


We deliver 7 days a week from our distribution centers and our deliveries are made between the hours of 7:00 A.M. and 7:00 P.M. or until the delivery trucks are empty, completing up to 800 plus deliveries daily. Even with a great amount of well trained delivery drivers, one of the largest delivery fleets available and a state of the art computerized routing system, it takes your understanding that requesting a specific delivery window is not possible. In the Denver, Co / Gilbert, AZ metro areas, an exact delivery time can be arranged for an additional $99.00 (additional to the original delivery fee charged).

Delivery Time Frames:
A two and a half hour delivery window will be assigned to you the day before your scheduled delivery by calling: 303-286-9331 or toll free: 1-877-AFW-TRUCK (1-877-239-8782) after 1:30 P.M.

Canceling/Updating an Order:
To cancel or make changes to an order scheduled for delivery, we must have 48 hour notice; please contact Customer Service in order to do so. Customer Service can be reached by dialing: 303-289-3311 or toll free: 1-800-992-7997.


Extended Delivery Information


How We Do It


We deliver to most points within the continental United States. Refer to the map below to find what your minimum merchandise purchase will be for your home state. If you have any questions, please contact otrdeliveries@afwonline.com.



American Furniture Warehouse will contact you within 72 hours of the placement of your order. At that time, you will be given a time frame during which your order is estimated to be delivered by our Deliveries Department. One week prior to the delivery of your order, you will be contacted to narrow your delivery window further to one (1) specific day of delivery. Our delivery team will begin to contact you one day before, as well as 2 hours before your delivery, to keep you informed of their estimated time of arrival.

Unlike our competitors, we don't shop out our extended deliveries to third-parties, if you order from American, it will be delivered by American! We fully and carefully inspect every item for damage or defect prior to delivery. Each furniture piece is blanket wrapped and secured tightly to provide the best protection possible during the transportation process. Your furniture will arrive in a 75' tractor trailer. If your street cannot accommodate this, please make sure to make arrangements prior to delivery. Our polite and professional delivery team will bring your furniture in to your home, place it in the room of your choice, and completely set up your furniture.

Delivery Calendar

Enter your Colorado or Wyoming zip code to see when we can deliver to your area

*Delivery dates outside of CO and WY are determined after the order is received. If you have questions regarding deliveries outside of CO and WY please contact otrdeliveries@afwonline.com

 

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Frequently Asked Questions


1. How do I cancel an order?

2. Why can't I specify my delivery window time?

3. Where do you deliver?

4. Why don't you deliver to my area?

5. Do I have to wait at home during my entire delivery window for an extended delivery?

6. I would like my delivery to be on a certain day. Can this be arranged for an extended delivery?

7. What if I cannot be home for the delivery due to vacation/sudden emergency?

8. My facility/building/complex has specific delivery guidelines and delivery times. Is this a problem?

9. I live in facility/building/complex that does not allow tractor/trailers on the property.
    How will the delivery be handled for an extended delivery?

10. I live in an area/complex that cannot be reached by tractor/trailers.
    How will the delivery be handled for an extended delivery?

11. Does the delivery of my furniture include setup or assembly?

12. I am moving into a new home. What if my residence is not ready when you deliver next?

13. I have placed my order, but some of the items are not yet in stock.
     Can I receive my furniture in multiple deliveries?

14. I have hardwood floors in the room that the new furniture will be placed.
     What can I do to protect my floors from damage?

1. How do I cancel an order?

(LOCAL)

To cancel an order scheduled for delivery, we must have 48 hours notice. Please contact us at one of the following numbers.
(303) 289-3311. Toll Free: 1-800-992-7997.

(EXTENDED DELIVERIES / OVER THE ROAD)

To cancel an order scheduled for delivery, we must have 5 days notice. Please contact us at one of the following numbers. (303) 289-3311. Toll Free: 1-800-992-7997.

2. Why can't I specify my delivery window time?

We deliver 7 days a week from our distribution centers and our deliveries are made between the hours of 7:00 A.M. and 7:00 P.M. or until the delivery trucks are empty, completing up to 800 plus deliveries daily. Even with a great amount of well trained delivery drivers, one of the largest delivery fleets available and a state of the art computerized routing system, it takes your understanding that requesting a specific delivery window is not possible.

A two and a half hour delivery window will be assigned to you the day before your scheduled delivery by calling: 303-286-9331 or toll free: 1-877-AFW-TRUCK (1-877-239-8782) after 1:30 P.M.

3. Where do you deliver?

American Furniture Warehouse currently delivers to our local and extended areas. Deliveries to other areas may be available on orders that exceed $10,000 or truckloads. Contact websales for a quote.

4. Why don't you deliver to my area?

We pride ourselves on being able to supply our customers with the best product at the best prices. We also want to make sure that our customers receive their product in the best condition. That being said, we do all of our own deliveries to ensure the best delivery experience. Therefore, the savings you gain by purchasing from us, would be lost in increased delivery fees if we delivered outside of our area.

5. Do I have to wait at home during my entire delivery window?

(LOCAL)

Yes. Someone 18 or older must be present at time of delivery and during the assigned delivery window. If a delivery window is missed and a rescheduling is needed a new delivery may be charged along with losing the original delivery fee.

(EXTENDED DELIVERIES / OVER THE ROAD)

No. We will give you a call on the Friday prior to your delivery to narrow your delivery window to a specific one or two day window. Our delivery team will contact you one day before arriving to make your delivery and contact you again 2 hours before arrival.

6. I would like my delivery to be on a certain day. Can this be arranged?

(EXTENDED DELIVERIES / OVER THE ROAD)

Unfortunately, we will not be able to accommodate your request. We completely fill each truck with multiple orders that will deliver in sequence to our customers across many states, and each truck is routed to minimize the total cost of the trip. Our trucks travel thousands of miles, and many issues can be a factor during delivery, i.e. road construction, traffic , weather, truck maintenance, etc. We ask that you be available during the delivery window given by AFW. If you cannot be available at this time, please make arrangements for an alternative contact to meet the delivery team at the time of delivery.

7. What if I cannot be home for the delivery due to vacation/sudden emergency?

Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en route to you. If unforeseen circumstances occur, please call us at (303) 289-3311 as soon as possible.

8. My facility/building/complex has specific delivery guidelines and delivery times. Is this a problem?

Many times we can work around these hurdles and perform your delivery if we are aware of this information prior to delivery. Failure to let us know this information prior to delivering could result in missing your delivery and having to bring your shipment back to our distribution center to be delivered on a later truck. Please note, there is a re-delivery fee charged when the first delivery fails.

9. I live in facility/building/complex that does not allow tractor/trailers on the property.
How will the delivery be handled?


Let us know this in our initial call. Please communicate with your complex authorities prior to the delivery and verify this policy. If the delivery vehicle cannot enter the property due to restrictions or there is not enough room for the tractor/trailer to navigate safely, please have an alternative vehicle (i.e. pickup, U-haul truck, etc.) available at the time of the delivery. Our delivery team will transfer the goods to the alternative vehicle, and then unload the goods and deliver them inside the residence.

10. I live in an area/complex that cannot be reached by tractor/trailers.
How will the delivery be handled?


Again, let us know this in our initial call. Every delivery is scouted using satellite imagery to see if it can be reached. If the delivery vehicle cannot enter the property due to restrictions or there is not enough room for the tractor/trailer to navigate safely, please have an alternative vehicle (i.e. pickup, U-haul truck, etc.) available at the time of the delivery. Our delivery team will transfer the goods to the alternative vehicle, and then unload the goods and deliver them inside the residence.

11. Does the delivery of my furniture include setup or assembly?

During your delivery, we will place your furniture where you want it, and assemble your furniture at that time. We cannot assemble knocked down furniture, level furniture on carpets, or hook up electronics, i.e. entertainment systems, televisions, stereos, etc. We cannot remove your existing furniture or move it from the home for you. If, upon placing the furniture in your home, it is found that furniture will not fit into the intended room, we cannot be responsible for any damage to the home attempting to place the furniture.

12. I am moving into a new home. What if my residence is not ready when you deliver next?

We strive to deliver your furniture to you in the quickest and most economical way possible. If you are not able to have the furniture delivered to the new residence during the next delivery route servicing your area, please have an alternate delivery location we can deliver your goods to. If this is not possible, we will attempt to deliver your furniture on the following delivery route. Depending upon the region, this can be up to a 4 week delay, so delivering the first time is crucial.

13. I have placed my order, but some of the items are not yet in stock.
Can I receive my furniture in multiple deliveries?


(LOCAL)

You may opt to take up to two separate deliveries without an additional charge. Any more than two deliveries will mean having to pay another delivery fee.

(EXTENDED DELIVERIES / OVER THE ROAD)

You may have your order delivered in multiple parts, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once than to have multiple deliveries. Our Nationwide Delivery Department will not prepare your order for delivery until all items are in stock, unless arrangements have been made by you to receive multiple deliveries.

14. I have hardwood floors in the room that the new furniture will be placed.
What can I do to protect my floors from damage?


Hardwood floors can be susceptible to dents, scratches and gouges. Felt furniture pads can save your floor from damage and keep it in great condition. These can be found at local hardware stores and major retailers. Simply place the pad on the bottom of the legs on your furniture, or give them to our friendly delivery team and they will place them on your furniture at the time of delivery.

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