Close

Returns

Returns Information

Stock Items:

We strive to do everything right the first time and hope that you love your purchase. To initiate a return contact customer service by calling 303-289-3300 (CO), 480-500-4200(AZ), or 1-800-992-7997, or sending an email to service@afwonline.com, and they will provide instructions for returning your merchandise. Please note that you will be charged a 15% restocking fee for all returns or exchanges. Once your product has been received and inspected we will issue a refund.

Please note we will not pick up any items that we did not deliver; if you picked up your purchase from an AFW dock, or had it shipped to your home, you are responsible for transporting it back to AFW.

Direct Ship Items:

Orders that have been shipped cannot be canceled or returned until you have the merchandise. To initiate a return contact customer service by calling 303-289-3300 (CO), 480-500-4200 (AZ), or 1-800-992-7997, or sending an email to service@afwonline.com, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS/ FEDEX must be returned at the customer's expense, or you may bring the items to a store. Refunds will be made for the purchase price minus a 15% Handling Fee. Once the merchandise has been returned to us, refunds may take up to 10 business days to process. Orders that are refused are still considered returns, and as such, the handling fee and shipping costs will be incurred as detailed above.

LIve Chat