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Warranty

Warranty Policy Information

Furniture Warranty

All products have a one-year warranty unless otherwise stated. Products that do not have a commercial warranty but are used in a commercial setting have a 30-day warranty. Please keep your receipt on file to help expedite warranty claims. Mattresses have separate warranties from the standard AFW one-year warranty; please see the mattress warranty section below for more information. The AFW warranty covers manufacturer's defects only and does not cover normal wear and tear. Any abuse by customers or animals will void the AFW warranty.

Motors specifically used in reclining furniture for lift or reclining purposes have a 5-year warranty. Massage chairs and their components are not part of this category and fall under the standard one-year warranty.

Lift motors in lifestyle adjustable beds with a wired remote have a 5-year limited warranty. Lifestyle adjustable beds with a wireless remote have a 20-year limited warranty.

Please contact the manufacturer directly for more information about these warranties. These items are not covered under the standard AFW one-year warranty.


Electronics Warranty

All audio products have a 90-day manufacturer's warranty for parts and labor.

All TVs have a one-year manufacturer's warranty for parts and labor. AFW does not repair TV’S. Service is done in the home by a factory-authorized repair technician. Please contact the manufacturer for more information:

LG

Samsung


Commercial Warranty

Some products have a three-year commercial warranty. This is listed on the product information tags on the products themselves or in the product description on our website. The AFW three-year commercial warranty covers manufacturer's defects only and does not cover normal wear and tear.

Please note that the three-year commercial warranty only applies to products that explicitly state that they have a three-year commercial warranty. Products that do not have a commercial warranty but are used in a commercial setting have a 30-day warranty.


Mattress Warranty

All AFW mattresses come with a limited warranty that covers manufacturing defects only. The AFW mattress warranty mirrors the manufacturer's warranty. Please see the links below for more information. This limited warranty is provided only to the original purchaser and is not transferrable. The warranty begins from the date of purchase. You must have the receipt and law tag for warranty consideration.

To redeem the warranty the mattress must be in good condition and not otherwise damaged or abused. If the mattress is stained, soiled, ripped, or burned the warranty is void.

The warranty does not apply to and excludes:

  • Normal body impressions. (See manufacturer's warranty for more information.)
  • Comfort preferences.
  • Sheet fit.
  • Mattresses displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens, or other substances that could cause injury.
  • Mattress damage due to an inadequate foundation and/or support system.
  • Damage to the product due to abuse by customer or animals.
  • Normal changes in softness or recovery time of high-density foam due to normal use, temperature, or humidity.

AFW allows for a 90-day "break in" period, which allows the mattress to be broken in as well as giving your body time to adjust to the new support. However, after the 90-day period any return refund will be prorated at 15% of the retail price per year.

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